Refund and Returns Policy for Rilo Print Fix
Last Updated: November 19, 2024
At Rilo Print Fix, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, this Refund and Returns Policy outlines the process for returning items and receiving a refund. Please read this policy carefully to understand the terms and steps involved in returning products.
1. Eligibility for Returns
We accept returns for items that meet the following conditions:
- The item is unused, in its original condition, and includes all packaging, tags, and labels intact.
- The return request is made within 30 days of the purchase date as indicated on your receipt or invoice.
- Items marked as “Final Sale” or custom-made products are not eligible for return or refund.
2. Non-Returnable Items
The following items cannot be returned or refunded:
- Custom or personalized products.
- Final sale or clearance items.
- Items that have been used, washed, damaged, or altered after delivery.
Please ensure to carefully review product descriptions before making a purchase to avoid any issues with returns.
3. How to Initiate a Return
To begin the return process, please follow these steps:
- Contact Us: Email [email protected] or call (913) 592-9969 to request a return authorization. Be sure to include your order number, proof of purchase, and the reason for the return.
- Return Approval: After we approve your return, we will send you instructions and the return address.
- Return Shipping: Return shipping costs are the responsibility of the customer, except in the case of defective or incorrect items received. Ensure the product is securely packaged to avoid damage during transit.
4. Refund Process
Once we receive the returned product and inspect its condition, we will notify you of the status of your refund.
- Approved refunds will be processed to the original payment method.
- Refunds typically take 5–10 business days to reflect in your account, depending on your payment provider.
- Shipping charges are non-refundable unless the return is due to an error or defective product on our part.
5. Damaged or Defective Products
If the item you received is damaged or defective, please contact us within 7 days of receiving your order. Provide photos of the damage or defect and your order details. We will offer a replacement or a full refund, including return shipping costs.
6. Exchanges
Exchanges are available for items of equal or lesser value, depending on stock availability. If the item you wish to exchange is out of stock, we will issue a refund instead.
Contact Us
For any questions or assistance regarding returns, refunds, or exchanges, please contact us:
Address: 21954 Waverly Rd, Spring Hill, Kansas
Phone: (913) 592-9969
Email: [email protected]